Delete your account
Tropical Run - Blue Lagoon creates a player account for you automatically so your progress can be saved in the cloud. You can delete that account and its data at any time, either inside the game or by asking us.
Option 1: in the game (fastest)
- Open Tropical Run on your phone.
- On the main menu, tap Settings.
- Open the Account section and tap Delete account.
- Confirm. Your account and cloud data are deleted straight away and the game starts fresh on this device.
Option 2: ask us by email
If you no longer have the game installed, email novicavukobratovic@gmail.com with the subject Account deletion request. To help us find your account, include:
- the Google Play account email, if you linked Google Play Games in the game, or otherwise
- your leaderboard name and roughly when you last played.
We will confirm by email and complete the deletion within 30 days.
What gets deleted
- Your player account and its anonymous player ID.
- Your cloud save: coins, gems, unlocked heroes, outfits, hats, pets, goals and other progress.
- Your entries on the weekly and all-time leaderboards.
- The link between your player account and Google Play Games, if you made one.
What is kept
- Purchase records are kept by Google Play under Google's own policies, which you can manage in your Google account.
- Advertising data collected by our ad partner (Unity LevelPlay / ironSource) when you chose to watch a rewarded ad is handled under their privacy policy. You can reset your phone's advertising ID in Android settings at any time.
- Backups are overwritten within 30 days of deletion. We keep nothing else about you.
Deleting your account is permanent. Progress and anything you unlocked cannot be recovered afterwards.
See our privacy policy for the full details of what the game collects and why.